Retail Woes 2.0. Delta’s Pillars. We Need A Solution. Kicking It.
They dominated retail for decades as millions of loyal customers flocked to their stores to buy everything from appliances to tools to clothing. I am talking about Sears, the retailer that has been around since 1886 and now finds itself in substantial doubt of staying in business. I know I have discussed the retail sector many times but it is amazing that the bricks and mortar retailer is in serious jeopardy due to online shopping, the shift away from mall shopping, and the lack of customer service and in-store experience. In January, Sears announced that they were closing 150 stores and restructuring the company to cut $18B in costs. That is $18 BILLION in costs that they suddenly realized they could forego? It makes you wonder the short term mentality of retailers’ executive management teams and their lack of insight into product and customer trends. Sears is not a stranger to this mentality and dilemma as Payless Shoes, whose portfolio consists of 4,000 stores in 30 countries, announced last week that they will file for bankruptcy and close 500 stores. When will this fall from grace end?
Most of us have been there. After dealing with getting through security and making your way to the designated gate, you wait for the Delta gate agent to start their announcements. You think the boarding instructions are relatively clear cut, but similar to Tarzan’s call for all his animal friends, hundreds of passengers disregard their boarding zone and rush to the front of the boarding area. If you are one of the preferred zones you push people aside to make your way to the boarding area already knowing that the frazzled gate agent has let through non-premium passengers. We assume that Delta has a lot of smart employees and they must constantly be working on time and motion studies to maximize boarding efficiencies? Finally, after spending thousands of man hours studying the boarding process, someone at Delta has come up with the brilliant idea of placing pillars in the gate areas that designate zone numbers. So instead of Tarzan’s herd stampeding the boarding area, passengers line up next to the pillar that designates their boarding zone. The first and business and ultra-premium passengers also keep their seniority as they have their own separate pillar where they can board at their convenience. So, after many years of passengers complaining and thousands of man hours studying the boarding process, the answer is pillars. Well done Delta.
I guess you can’t stop someone from driving into a crowd of people on a busy weekday afternoon. Again terror struck last week in London with another horrible outcome. Anyone have any answers to this terror tactic?
The United States National Team finally won a game in the qualification cycle for the 2018 World Cup beating Honduras 6-0 Friday night. A new coach, new players, and a few veterans combined well to earn our first 3 points in the qualification tournament. We travel to Panama for our next qualifier on Tuesday night. It will be a war as there is no love lost between any Central America team and the U.S. Catch the game on BEIN Sports at 10pm EDT Tuesday. Then on Friday the party is on (any volunteers?) as Atlanta United visits the MLS defending champion Seattle Sounders. Watch it at 10pm on Fox Sports 1.
Adios and have a Funday Sunday!
Didn’t Delta just steal Southwest’s boarding procedure?
I think they used the basic procedure from Southwest but put their spin on the process.
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