Customer – No Service. Say What? Random Thoughts. Nothing Else Matters.

You Just Shake Your Head. You Just Shake Your Head v.2. She Is Not James Hetfield.

I try not to judge. Seriously, my life tenure and experiences have finally taught me, to the best of my ability, to not respond to ignorance or just plain stupidity. Before you read the email below, allow me to provide a bit of background:

  • I live in Orlando and my daughter, son-in-law, and granddaughter live in Beacon, New York, about fifty miles north of New York City. Beacon is a very nice small town that sits next to the Hudson River.
  • Fortunately, there is an airport ten minutes from their home in Beacon and Frontier Airlines (no parachute required), services that airport (Stewart International) with direct flights from Orlando. This allows me to avoid the NYC area airports.
  • For the most part, I use my American Express card to book flights.
  • On a flight back from a visit to Beacon back in JANUARY, I did something for the first time for all the right reasons. The flight attendants passed out an application for a Barclays/Frontier Mastercard. Figuring that I will use Frontier to take advantage of the direct flights from Orlando to the Beacon, NY area, I decided to apply on the flight and then handed the application back to the flight attendant. Did I feel uncomfortable with this? For the record, yes.
  • After not hearing back from Frontier or Barclays for sixty days, I made the effort to contact both, via their customer service portals, but never heard back.
  • Last week, more than five months after my inflight application and after calls and emails, I received this email response. This is one for the archives:

Below is a summary of your request and our response.
Topic: Frontier Airlines: Filled out a Frontier Barclays credit card app – and no response
Reference #: 220524-000628
Discussion Thread
Response By Email (Vonjone) (06/08/2022 02:28 PM)
Hello Gary, Thank you for contacting Barclays regarding the credit card application you submitted on January 30, 2022 when traveling from SWF to MCO. We are sorry to hear about the troubles you’ve experienced with applying for the credit card and your missing application that you submitted on your flight. I am sorry to inform you that we do not handle the credit cards. Barclays solely deals with and handles everything with the credit cards.

Thank you for your patience. Regards, Vonjone
Customer Relations Specialist

  • Speaking of ignorance, I happened to catch this bit from Bill Maher. Maher is witty and tells it like it is, but because his guests and his run of show discuss politics, I stay away from watching his show. Back in the day, Jay Leno’s show often had a segment where he interviewed random people on the street, asking them a basic question. More often than not, the person Leno asked the question to answered incorrectly.

The video below is ten minutes, but you only need to watch the first two minutes to capture the essence of Maher’s rant about education in the United States. Amazing, yes. Funny, yes. Sad, yes.

You can’t fix stupid.

A few top-of-mind things I think:

Inflation the highest ever. Consumer prices at their forty-year high. $100 to fuel my car the other day. The stock market in shambles. Now U.S. economists predict we will fall into recessionary times. Does anyone want to help me with understanding all of this?

Are NASA scientists jumping in to help the U.S. Air Force and Homeland Security with UFOs as part of a publicity play, or is there something going on that I am not aware of?

Kudos to Matthew McConaughey for his emotional rant to Congress regarding gun control. I have no take on the subject other than it seems strange that someone has to wait until they are twenty-one to have a beer, but at 18 they can purchase an AR-15.

There is no doubt that some of us need institutional help, and to reinforce that here is the headline of the week: “My ex broke my heart — so I sliced off my arm tattoo and mailed it to him.” Can someone enlighten me? What is going on with today’s world?

Nothing Else Matters, a song by Metallica, really does tell it all. Nothing else matters other than the health of you, your family, your loved ones, and your friends. We can get past the socio-politico-economic weirdness, but we need to all have our health. This guitarist covers Metallica’s song – and it is really well done. Nothing else matters.

A cover of Metallica’s Nothing Else Matters.

Adios, pay it forward, be safe, and have a Funday Sunday!

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